Returns and Credit Memos for Epicor Eagle
A return request matched to the original invoice and line in Eagle, your restocking rules applied, and the credit memo prepared for Eagle with the reason code. The yard confirms the material came back; a person posts the credit.
Collections & ARUpdated Oct 202620 ERPs
See it work on Eagle.
Click through the steps. Fictional data, in Eagle’s terms; the real thing runs on Eagle.
| Item | Qty | Sold on | Price paid | Type | Status |
|---|---|---|---|---|---|
| 5/4x6x12 cedar decking | 18 pc | 38612 · Oct 2 | $21.40 ea | Stock | Matched |
| 3 in. deck screws · 5 lb | 4 bx | 38612 · Oct 2 | $38.50 ea | Stock | Matched |
| Aluminum rail kit · 8 ft · black | 1 | 204355 · Sep 26 | $214.00 | Special order | Held |
Bayview’s request from the counter. Lunica finds the lines in Eagle and flags the special order.
The problem, as it happens in Eagle.
A contractor brings back twelve bundles of shingles and a pallet of block from a job that finished short. The counter writes a return on a pad, guesses which invoice it came from, and asks whether the restocking fee applies to this customer. The credit gets keyed in Eagle against the wrong invoice at the wrong price, with no reason code, and the material sits in the yard without a bin.
Nobody tracks what returns cost. Special orders that shouldn’t have been taken back are, and the restocking fee on the customer file is waived for whoever argues. The credit memos with no reason code are a column at month end the controller can’t explain, and the item counts drift because the material came back on paper before it came back to the yard.
How it works.
- 1
The return request is matched to the invoice
From the counter, a reply or a call, Lunica reads what is coming back and finds the invoice and the line it was sold on in Eagle: the price paid, the date, the job. A return with no invoice behind it, or against a special order, is flagged before anyone writes a credit.
- 2
Your restocking rules are applied
Days since sale, stock or special order, condition, the customer’s terms and whatever your policy says. The restocking fee, if one applies, is computed and shown. An override is a person’s call, logged with a name.
- 3
The yard confirms the material came back
A return authorization goes to the yard with the lines and quantities. The yard counts it in and marks condition, and the credit waits until they do. What came back on paper and what came back on the truck are the same thing, or the difference is named.
- 4
The credit memo is prepared, a person posts
The credit memo for Eagle: customer, invoice, line, quantity, price, restocking fee, reason code. The AR desk reviews it and posts it. Lunica reads Eagle the next night and confirms the credit against the account.
How it connects to Eagle.
Lunica reads Eagle’s invoices and invoice lines, the customer file, the item file for stock versus special order, and the delivery tickets in iNet, through the Eagle data warehouse, under a database account that can only read. Your restocking policy is a rule your team edits in plain words.
Nothing is posted to Eagle on its own. The credit memo goes back as a file Eagle imports, like AP Assist, or keyed by your team from the packet, with the reason code your team uses, and a person posts it. The inventory side, the material back in the bin, is received in Eagle by the yard as it is today; Lunica only holds the credit until they say it’s back.
What a week looks like.
- Every return tied to the invoice and line it came from, at the price that was paid.
- Restocking fees applied by rule, waived by a person with a name on it.
- No credit until the yard has counted the material in.
- Credit memos with a reason code, so month end explains itself.
Questions
Does it post the credit memo to Eagle?
No. It prepares the credit memo with the invoice, line, quantity, price, fee and reason code, and a person posts it.
Does it adjust inventory?
No. The yard receives the material back in Eagle as it does today. Lunica holds the credit until the yard confirms the count, and reads Eagle to see it posted.
What about special orders?
Flagged. A return against a special-order line is held for the manager, with the vendor’s own return terms if your policy records them, and the restocking fee your policy sets.
Who can waive the restocking fee?
Whoever your rule names. A waiver is logged with the person’s name and the reason, and shows on the credit memo.
Can the customer ask for a return online?
Yes. From the invoice on the payment page under your name, or by replying to the invoice email. Lunica reads the request and matches it the same way.
What reason codes does it use?
Yours. The list is read from how your team keys credits today, and a return is coded by what the customer said and what the yard found.
Does it read the delivery ticket?
Yes, from iNet, to confirm what was delivered and when, so a return isn’t credited for more than went out.
Which Eagle editions does it work with?
Lunica works from the Eagle data warehouse. Your edition and version are confirmed during onboarding, before anything is connected.
Does it need a server?
One Windows server or VM inside your network, set up and maintained by Lunica. It reads Eagle over the LAN; there is no inbound connection from outside, ever.
What about iNet and WebDocs?
Invoice copies come from iNet. Scanned documents keep flowing into WebDocs exactly as before; Lunica reads the scan share and never writes to it.
Can it post to Eagle if we want it to?
The standing rule is that a person does. Where Eagle takes a file, like AP Assist, Lunica prepares the file and your team imports it.
The same workflow, on another ERP.
Returns and Credit Memos is written for every system on the list. You’re reading the Eagle version.
See it on your Eagle data.
Thirty minutes. We walk the workflow on Eagle data, then map it to yours.